Are You Wasting Hours Providing Technical Support For Your Users?
Decrease your support calls by using ScreenSteps to create documentation that your users will love to read
Your users want answers and they are going to go to the quickest place to get those answers. They don't want to read your manual, even if it does exist. So they call you. Or they email you. And they keep calling and emailing and pretty soon all you are doing is answering questions! And you’re not getting your real job done - creating great software.
ScreenSteps helps you create documentation that your customers want to read. And it helps you get it done quickly.
All you need to do is think of “How do I...?” questions a customer might ask such as “How do I export a text file?” Then use ScreenSteps to take a picture of each step of the answer. ScreenSteps assembles the pictures into a document where you can add annotations and text. When you are done you can export the lesson as PDF or HTML or post it to your blog, wiki or ScreenSteps Live.
In a few minutes you have a training document that your customers will actually use to answer their own questions and you have a lesson all ready for the next time a user calls.
"But can't I already do this right now? I already have SnagIt, Snapz Pro, Skitch, etc."
There are a lot of great screen capture utilities out there. That is why ScreenSteps integrates with just about every screen capture utility available. You can use ScreenSteps’ built in capture utilities or continue using your favorite utility and integrate it with ScreenSteps.
ScreenSteps is not just a screen capture tool, it is a documentation tool that aggregates screenshots into multi-step help documents your users will love to read.
Once you try it out you will quickly see what we mean.
Read the quotes in the column to the right to see how other software developers have benefited from using ScreenSteps.
ScreenSteps includes a 30 day full money back guarantee. If you are not completely satisfied with your purchase we will refund your money, no questions asked.
Customer Testimonials
“Two weeks ago, before we started using ScreenSteps and ScreenSteps Live, I was in a very despondent state over what we were going to do to get our support issues under control. I said we're pulling the plug on our whole process and we are moving everything to ScreenSteps and ScreenSteps Live. I'm really glad I made that call.”
Tom Molloy DVM, PartnerVetPort LLC
“Morphis software products are delivered around the world to a very diverse group of customers – from central banks to armored logistics providers, and mom and pop retailers. ScreenSteps enabled us to translate nearly 400 pages of "geek speak" from our technical documentation into a simple, easy to use format. Both PowerUsers and the novice user signing in for the very first time can now work more efficiently and confidently. Net, net, net... Our customers love it, our trainers love it and our support team loves it.”
Gary Faulkner, Chief Marketing OfficerMorphis, Inc,
“Thank you for making one of the best and most unique products of the year, ScreenSteps. It's one of those rare products that solves a need you never noticed you had.”
Patrick Salo Squeaky Zipper