One-on-one coaching for writing, implementing, and launching your knowledge base

The coaching process begins with a kickoff meeting to establish goals (e.g. measurable metrics) for your ScreenSteps project. Once we have established your goals, we develop a roadmap that includes activities, milestones, and launch dates. 

Each week (or every other week) your team will meet with their coach to discuss progress and roadblocks. Also, your team will learn how to apply the ScreenSteps tools and methodology to create a knowledge management approach that transforms your business.

At the end of your coaching engagement, your team of authors will be highly skilled at crafting professional-looking guides that can transform your operations. You’ll also be able to confidently launch ScreenSteps into your business in less time and see significant results (e.g. training time cut by up to 90%, mistakes go down by up to 90%, etc.) within three months of launching.

You need to have a manager who is going to be responsible for the successful launch of ScreenSteps and at least one author who will be able to create the content. If you do not have somebody who can dedicate that much time to this project, that is okay — but that will likely impact your launch schedule.

If the managers and trainers on your team are used to traditional training approaches (e.g. using PowerPoint, creating guides in PDF), or they don’t have a lot of experience writing scripts and procedures, then coaching is recommended.

No. Every company that purchases ScreenSteps software receives a one-hour onboarding call as well as access to setup videos to help you implement the software into your company.

Check out this blog for more information on the ScreenSteps customer support options available.