Cushman & Wakefield's Knowledge Platform Gets Over 20,000 Views

"ScreenSteps slices in half the time it takes to create content. Those who are contributing often comment on how easy it is to create content."

Derek Cisler
Training Manager, Cushman & Wakefield

The Company

Cushman & Wakefield

Cushman & Wakefield is a global real estate services firm facing the same challenges as many large international companies when it comes to training employees on internal policies and procedures. With a large workforce to support, the company needed a centralized knowledge base where subject matter experts (SMEs) could contribute their expertise, and employees could easily access that information when needed.

The Challenge

Disorganized training materials and inefficient search

Derek, the Senior Training Manager at Cushman & Wakefield, inherited a large amount of training material scattered across four different SharePoint sites. Employees struggled to find the right documentation, even when they knew where to look. The search functionality in SharePoint wasn’t efficient, leading to frustration when employees had to sift through multiple documents to find what they needed.

Additionally, the user experience of accessing training materials was clunky. Employees often had to open various Word and Excel files, only to discover that the document wasn’t what they were looking for. This inefficiency was frustrating, and Derek needed a better way to deliver training content that would be easier to find and use. Finally, Derek wanted more control over the quality and format of the content being added to the knowledge base, as SharePoint had turned into a "dumping ground" for materials.

The Solution

A centralized knowledge hub using the ScreenSteps knowledge ops platform

To address these issues, Derek implemented ScreenSteps to centralize Cushman & Wakefield’s training materials and make it easier for employees to find what they needed. His first priority was aggregating all existing content into one place. ScreenSteps provided an intuitive platform for managing content, and Derek could easily bring scattered training materials into a single, organized location.

As he worked on gathering materials, Derek also engaged subject matter experts to contribute their knowledge. With ScreenSteps' rapid authoring tools, SMEs could easily add new training documents. Derek’s role shifted to editing and organizing the content, allowing him to ensure that the knowledge base maintained a high standard of quality.

ScreenSteps cut the time it took to create content in half, and the intuitive editor made it easier for SMEs to format their content correctly. Unlike Word, where formatting screenshots and text could become messy, ScreenSteps provided a streamlined solution for creating and organizing training materials.

The Results

Faster content creation and improved employee experience

After the transition to ScreenSteps, Cushman & Wakefield’s employees found it much easier to locate training materials. The powerful search function in ScreenSteps transformed how employees accessed information, and Derek frequently demonstrated the feature to co-workers, showing them how quickly they could find answers.

The hierarchical structure of ScreenSteps’ manuals also improved navigation, allowing employees to explore chapters and sections in a more intuitive way. The time it took to create new content was significantly reduced, and SMEs found it much easier to contribute to the knowledge base.

With ScreenSteps, Cushman & Wakefield now has a centralized, well-organized knowledge base that continues to grow. Employees are more self-sufficient in finding the information they need, improving their overall efficiency and work performance.