Knowledge Base Analytics
Gain insights into what content is being used, who’s using it, and which search terms are missing
Congratulations! You’ve taken a big step into integrating a knowledge base into your company. Now, how are you supposed to know it is working?
Don’t let your knowledge base sit gathering dust. Our analytics provide straightforward insight into how your employees are using ScreenSteps: what content is being used, who’s searching for it, and what terms employees are searching for and not finding. These insights help you update and create content to fill in the blank spaces where the answers are needed.
Get the data you need to know if your content is working and then review and refine — making your guides better with time and experience.
Discover how frequently your articles are being used and which employees are using them.
View reports on individual users to see which articles they are viewing, the course status, and what terms they are searching for.
Learn who has completed the training course and how far the other employees got.
Understand which keywords are being used to look for processes and articles.
See the activity of individual authors on sites, manuals, and chapters.
Before the performance numbers come rolling in, you’ll need the content to track. Discover the value of a robust knowledge base that is easy to analyze and improve.
