Content Certification
Set up automated reminders for you or a team member to review and verify article information
When you have hundreds of resource articles, keeping track of each article's accuracy can be difficult. Especially when those articles are changing and evolving regularly.
With article content certifications, your team can put guardrails and reminders in place to ensure content never goes out of date.
Policies, procedures, and processes are changing all the time. Put a system in place that allows you and your team to stay organized and proactive with your knowledge articles.
Assign process owners
Set up alerts
Search and filter
View certification history
Accountability and organization are key to maintaining a trustworthy knowledge base. Each article in your knowledge base should have an owner, responsible for certifying the accuracy of the information and updating the information as processes change.
With content certifications in ScreenSteps, easily assign a process owner to each article. These process owners will be the only ones who can certify a specific article, ensuring that all of your information is accurate.
In modern businesses, policies and processes evolve all the time. That's why it's important to regularly review and certify that the information in each article is accurate and up to date.
With content certifications, you can easily set up reoccurring alerts for process owners. These alerts can be set up for any timeframe that makes sense for your business. From the user's perspective, they'll be able to clearly see the last time an article was certified, when it is next due for certification, and who the process owner is.
As a manager or content owner, it may be helpful to search and filter all of your articles based on their certification status. Maybe you're looking for all articles that are due for review. Or, you want all articles assigned to a specific team member.
In ScreenSteps, we make it easy to search and apply filters based on a number of certification factors. This keeps you organized and running efficiently and effectively.
Sometimes you need to know where you've been in order to move forward.
Within each article, ScreenSteps keeps a record of each article's certification, who certified them, and what the article looked like when it was certified.
This allows for complete transparency and accountability and can be extremely helpful during reviews and audits.
Yes, only individuals with a ScreenSteps account are able to certify an article.
No. Sometimes employees and customers need updates right away. If we impose a requirement for certification before an article is published, you either:
Certification is meant to be an extra validation that content is accurate, not a gatekeeper that keeps content from being published.
An email will be sent to the process owner for the article letting them know that they need to re-certify the article.
No. When a certification expires, it will not affect what end-users see. The person assigned to certify the content will receive an email informing them that they need to re-certify the article.
No. Each article can only have one process owner.
Make your migration to ScreenSteps easier. Our support team can help you develop a strategy for creating, certifying, and maintaining your content.
Use these additional, related resources to help you get the information you need to understand all the available knowledge base software tools.
Say goodbye to tribal knowledge. Move your business forward with a solution that keeps you organized and efficient.