Employee Troubleshooting Guides
Create digital troubleshooting guides that break down complex procedures and turn them into simple, easy-to-follow instructions
You may not be able to simplify the complex — but you can clarify it. Troubleshooting guides allow you to create step-by-step guides that walk employees through solving complex problems and performing complicated tasks.
By creating troubleshooting guides, you can increase the confidence & independence of your employees and reduce the burnout of your most experienced people.
When you systematize your troubleshooting guides, you help all employees troubleshoot complex situations, even if they have less experience.
When you give your employees "dummy proof" troubleshooting guides, everyone's productivity will increase.
Save time and clarify guides without having to copy and paste. Use integrated screen capture to easily add and update screenshots in your guides.
Replicate expert calls by inserting decision trees that guide your employees through complex troubleshooting situations.
Work quicker with fewer mistakes.
Interactive checklists let you easily add additional reference information so that your employees not only know what to do, they know how to do it.
Don't waste time rewriting information that is already in your knowledge base. Easily link to other articles.
You can even link to other articles as "pop-ups" so employees don’t lose their place.
Not ready to talk to someone? No problem. Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Qualify your team to handle even the toughest situations with expert content and call flows that drive the conversation. Give them access to all the right answers.
