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Transfer knowledge more efficiently with a new methodology to modernize employee training and operations.
The Find & Follow Framework
Find & Follow is a framework that helps businesses transfer knowledge more efficiently.
It enables employees to work more confidently and independently and handle complex procedures — all without needing assistance from supervisors.
The Find & Follow Framework pairs with the ScreenSteps knowledge ops platform to achieve these results.
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The Knowledge Ops Maturity Model is a scale that helps businesses identify how efficiently they transfer knowledge. Find & Follow provides a clear path to help you climb the model and replace tribal knowledge with guided knowledge.
System 1: Plan
The first step in Find & Follow is to align your operations and training teams and fill your knowledge gaps. Together you’ll identify what your employees need to know and do.
Then you’ll take your results and create digital guides into easy-to-follow recipes that employees can quickly find and follow in their workflow.
You organize your digital guides in a knowledge ops platform so employees can easily access the guides when they need them.
System 2: Train
Once your digital guides are in place, it’s time to prepare and run your Find & Follow Training. Find & Follow emphasizes hands-on experience. That looks like:
During training, employees learn how to find a digital guide and follow the instructions without asking for additional help from supervisors. You want employees to learn to rely on your knowledge ops platform.
System 3: Empower
Employees are more confident leaving training because they have already encountered real job scenarios. They are prepared to work independently following onboarding.
Supervisors continue to reinforce relying on the knowledge ops platform so employees can adapt to change immediately.
System 4: Adapt
Your policies and procedures will inevitably change. Also, your digital guides won’t be perfect from the beginning. That’s why the final step — a crucial step — is to optimize your digital guides.
Develop a habit of updating your digital guides. Listen to employee feedback and make changes to clarify instructions. This helps you keep your digital guides accurate and allows your employees to build trust in your knowledge ops platform.
How this BPO used Find & Follow training to cut Time-to-Proficiency from 60 days to just 15 days.
How Mid-Atlantic Federal Credit Union Built & Launched a Complete Knowledge Ops Solution in 12 Weeks.
How this community center used Find & Follow to roll out a custom Salesforce instance to 200 employees.
In Find & Follow, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting your and your team’s time relying on tribal knowledge – get a copy now.
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