Leverage tools to deliver knowledge to your employees’ fingertips in the moment they need it.
A knowledge ops platform is software with knowledge transfer at the forefront. It is an all-in-one knowledge hub for all things employee training and performance support.
With a knowledge ops platform, you get all the features of a knowledge base as well as additional training tools, like foundational courses.
Your knowledge ops platform is optimally designed to handle all things knowledge. Below, are four different situations where knowledge operations come into play in your business. Each section explains what happens with knowledge in that situation and features a few tools to help you manage your knowledge.
Tools to create and track your knowledge roadmap.
Author 4x the amount of knowledge resources in a 1/4 the time.
Find the resources you need in 5 seconds or less.
Quickly adapt to changes with rapid authoring & feedback.
Align your training and operations teams on what employees need to know and do. Then create a clear roadmap for what content you need, including digital guides and training resources.
Features include:
Get that knowledge out of your head! Quickly create digital guides and training resources that are easy to find, follow, and scan.
Features include:
Empower employees with knowledge at their fingertips. Provide employees with continuous and self–paced learning opportunities.
Features include:
Create a culture where your employees can trust your digital guides and learn to rely on them. These tools enable you to keep your knowledge resources up to date and optimize the digital guides for easier use.
Features include:
Beta
Introducing Clarify, the ScreenSteps AI-powered knowledge ops assistant, designed to help your team create, use, update, and manage knowledge faster and more efficiently. Discover what Clarify can do for you.
Connect your tools, connect your teams. ScreenSteps integrations make it easier for your employees to access the help guides they need.
Demo Videos
Check out our library of pre-recorded demo videos to see every feature, function, and tool of the ScreenSteps knowledge ops platform in action.
Check out our library of pre-recorded demo videos to see every feature, function, and tool of the ScreenSteps knowledge ops platform in action.
“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”
Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union
“ScreenSteps has been an invaluable tool for ViaCU, streamlining all our information into one easy-to-use database. Initially apprehensive about the transition, I found the entire process to be well-organized and straightforward from start to finish.”
Julia Monts
Vice President of Member Services, Via Credit Union
“Finding content in SharePoint was a huge challenge. So we switched to ScreenSteps. Now, it's easier to create knowledge articles and easier for employees to find those articles.”
Derek Cisler
Senior Training Manager, Cushman & Wakefield
"Without ScreenSteps, we would be totally lost. We absolutely rely on ScreenSteps, especially as we're moving to another contact center and ramping up new reps."
Fred Scott
Operations Supervisor, Baxter Healthcare
While our knowledge ops platform is good, you need more than technology if you want your knowledge operations to run smoothly. Check out these other resources to see how Find & Follow works hand-in-hand with your knowledge ops platform.
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When you give employees the right tools paired with complementary training, they can thrive in their roles.
When you give employees the right tools paired with complementary training, they can thrive in their roles.