--- title: Knowledge Ops Solution | Screensteps description: Turn every employee into an expert with the ScreenSteps knowledge operations solution. A knowledge ops solution is more than technology. It takes into consideration both your software and your habits surrounding knowledge. Learn about the 3 parts that make up a ScreenSteps knowledge ops solution. --- ![Knowledge Ops Solution](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/KOP.svg) # Turn every employee into an expert with a Knowledge Operations Strategy Reduce questions, mistakes, and training time with a knowledge ops solution built for the modern team. [Schedule a ScreenSteps Demo](https://www.screensteps.com/demo?hsLang=en) [Watch Demo Videos](https://www.screensteps.com/access-demo-videos?hsLang=en) [![Jonathan DeVore, Director of Implementation at ScreenSteps](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/7%20(1).png) Watch the video! Discover What Makes Knowledge Ops Different ](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/What-Makes-Knowledge-Ops-Different.mp4?hsLang=en) ## What you can achieve with a Knowledge Ops Strategy Traditional knowledge management strategies have been holding teams back for decades. When teams rethink their relationship with operational knowledge and transform the way employees work & train, everything in the organization changes. ![Featured icon (18)](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Find%2BFollow/ICons/Featured%20icon%20(18).svg) #### Boost employee confidence ![Featured icon (14)](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Find%2BFollow/ICons/Featured%20icon%20(14).svg) #### Improve operations ![Featured icon (16)](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Find%2BFollow/ICons/Featured%20icon%20(16).svg) #### Reduce training time ![Featured icon (15)](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Find%2BFollow/ICons/Featured%20icon%20(15).svg) #### Adapt to changes instantly ![Knowledge Ops Solution](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/3pillars-KOS.png?width=1391&height=1018&name=3pillars-KOS.png) What makes a Knowledge Ops Strategy? ## 3 pillars to successful Knowledge Operations Technology alone won’t solve your employee training and operations problems. You need a holistic strategy that takes into consideration your software and habits. Discover the three pillars that make up a Knowledge Ops Strategy. [Schedule a ScreenSteps Demo](https://www.screensteps.com/demo?hsLang=en) ![Knowledge Ops Solution](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/3pillars-KOS.png?width=1391&height=1018&name=3pillars-KOS.png) ![Knowledge-Ops-Platform](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/Knowledge-Ops-Platform.png?width=1260&height=1025&name=Knowledge-Ops-Platform.png) **1. Knowledge Ops Platform** ### A platform built for operational knowledge transfer The ScreenSteps Knowledge Ops Platform is your centralized knowledge hub for employee training and ongoing performance support resources. It has all the functionality of a knowledge base to help you create, organize, and share digital guides with your end-users. Plus, it simplifies employee training with custom courses and learning paths. All of the features are built to support the Find & Follow Framework.  [Explore the Platform](https://www.screensteps.com/knowledge-ops-solution/platform?hsLang=en) ![Knowledge-Ops-Platform](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/Knowledge-Ops-Platform.png?width=1260&height=1025&name=Knowledge-Ops-Platform.png) ![Customer Support Interaction](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/F%26F-Framework.png?width=1260&height=1024&name=F%26F-Framework.png) **2. Find & Follow Framework** ### A methodology for Knowledge Operations behavior changes The Find & Follow Framework provides you with a methodology to empower your employees to become independent and confident workers. With Find & Follow, you have a clear path on how to implement your Knowledge Ops Strategy to reach your training and operations goals. The framework helps you plan and create knowledge resources, train your employees faster, empower your employees, and instantly adapt to changes. [Discover the Framework](https://www.screensteps.com/knowledge-ops-solution/find-follow-framework?hsLang=en) ![Customer Support Interaction](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/F%26F-Framework.png?width=1260&height=1024&name=F%26F-Framework.png) ![Coaching & Implementation](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/Coaching%20%26%20Implementation.png?width=1260&height=1024&name=Coaching%20%26%20Implementation.png) **3. Coaching + Implementation** ### Partner with a support team to help you succeed We would never leave you on your own! You’ll have questions — we have answers. When you adopt ScreenSteps, you will have experts and resources to support you from initial implementation onwards. The implementation process is broken down into four steps to provide your team with a clear timeline and to set clear expectations. The coaching and implementation plans are tailored to each client, so talk to a ScreenSteps rep to create a support plan that works best for your company. [See Coaching Services](https://www.screensteps.com/knowledge-ops-solution/coaching?hsLang=en) ![Coaching & Implementation](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/Coaching%20%26%20Implementation.png?width=1260&height=1024&name=Coaching%20%26%20Implementation.png) ### Trusted by companies big and small | ![cF_wordmark-_greenandblack-01@2x](https://www.screensteps.com/hs-fs/hubfs/Archive/2022/Graphics/2022%20Homepage%20Updates/Client%20Logos/cF_wordmark-_greenandblack-01@2x.png?width=175&height=50&name=cF_wordmark-_greenandblack-01@2x.png) | ![CB_logo](https://www.screensteps.com/hubfs/Archive/2022/Graphics/2022%20Homepage%20Updates/Client%20Logos/CB_logo.svg) | ![Cushman_&_Wakefield_logo](https://www.screensteps.com/hubfs/Archive/2022/Graphics/2022%20Homepage%20Updates/Client%20Logos/Cushman_%26_Wakefield_logo.svg) | ![vimeo_logo_blue](https://www.screensteps.com/hs-fs/hubfs/Archive/2022/Customer%20Logos/vimeo_logo_blue.png?width=148&height=42&name=vimeo_logo_blue.png) | | --- | --- | --- | --- | ### What customers are saying “This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.” **Alaska Delaire **Information Technology Support Specialist, connectFirst Credit Union “ScreenSteps has been so great to work with. You're my right hand and my left hand.” **Lori Bright **Binswanger Glass, Training & Development Manager “For any new project, during the very first conversation, my team will say, ‘We need ScreenSteps involved.’ ScreenSteps is at the very beginning of the process, not at the very end.” **Jason Mercer-Pottinger **Operations Director, Baxter Healthcare “ScreenSteps has been an invaluable tool for ViaCU, streamlining all our information into one easy-to-use database. Jonathan and his team have been incredibly helpful throughout the process, making it simple to create articles and increase efficiency.” **Julia Monts **Vice President of Member Services, Via Credit Union “Going through this process has made for a better member experience because employees can find the information at their fingertips immediately. No more putting members on hold.” **Tiffany Glowacki-Whitt **Core Systems Training Specialist, Mid-Atlantic Federal Credit Union - Get a Demo Get a Demo ![KOS-CTA-Image](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/KOS-CTA-Image.png?width=960&name=KOS-CTA-Image.png) ## Want an A to Z knowledge transfer solution? Account for every component of knowledge transfer with the ScreenSteps knowledge ops solution. [Schedule a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en) ![KOS-CTA-Image](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution/KOS-CTA-Image.png?width=960&name=KOS-CTA-Image.png) left-chevron-2 left-chevron-2 copy ## Want an A to Z knowledge transfer solution? Account for every component of knowledge transfer with the ScreenSteps knowledge ops solution. [Schedule a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en)