Content Certification

Keep your digital guides up to date with content certifications

Don’t lose trust in your knowledge resources — use content certifications to ensure your digital guides are always reliable.

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Increase Trust

Increase trust

Build a Knowledge Ops Platform employees can rely on.

Increase Accuracy

Ensure accuracy

Keep digital guides up to date with accurate information.

Stay organized

Plan every step so you can deliver the correct information.

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Keep your knowledge ops platform up to date

Even small changes can derail your operations if you don’t have a plan to fix changes. Content certifications ensure you keep your digital guides up-to-date with the most recent information so that you are only feeding employees accurate instructions.

Set recurring alerts to remind you to review your digital guides

Don’t let any article collect dust and fall into “outdated” status. Set recurring alerts to notify you when it’s time to review and certify specific articles.

Because each process and procedure experiences change at a different frequency, you set the timeline for certification, whether that is annually, monthly, weekly, or another amount of time.

Assign process owners for a lighter lift

Certifying hundreds of digital guides is overwhelming. Divvy up article distributions to subject matter experts and trusted content authors. The process owners are notified when it is time to review and certify an article.

Track certification history

Hold team members accountable with certification history. Within each article, ScreenSteps keeps a record of the certification date, who certified the article, and what the article looked like at the time of certification.