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Build a Knowledge Ops Platform employees can rely on.
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Keep digital guides up to date with accurate information.
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Plan every step so you can deliver the correct information.
Even small changes can derail your operations if you don’t have a plan to fix changes. Content certifications ensure you keep your digital guides up-to-date with the most recent information so that you are only feeding employees accurate instructions.
Don’t let any article collect dust and fall into “outdated” status. Set recurring alerts to notify you when it’s time to review and certify specific articles.
Because each process and procedure experiences change at a different frequency, you set the timeline for certification, whether that is annually, monthly, weekly, or another amount of time.
Certifying hundreds of digital guides is overwhelming. Divvy up article distributions to subject matter experts and trusted content authors. The process owners are notified when it is time to review and certify an article.
Hold team members accountable with certification history. Within each article, ScreenSteps keeps a record of the certification date, who certified the article, and what the article looked like at the time of certification.
Walk employees through complicated procedures.
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Build a self-paced course for transferring foundational knowledge.
Send messages in-app to ensure employees know about changes.
