Content Certification

Keep your digital guides up to date with content certifications

Don’t lose trust in your knowledge resources — use content certifications to ensure your digital guides are always reliable.

See certifications + more in action with our pre-recorded demo videos

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Updating Expired Articles

Keep your knowledge ops platform up to date

Even small changes can derail your operations if you don’t have a plan to fix changes. Content certifications ensure you keep your digital guides up-to-date with the most recent information so that you are only feeding employees accurate instructions.

Updating Expired Articles
Article Certification Dates

Set recurring alerts to remind you to review your digital guides

Don’t let any article collect dust and fall into “outdated” status. Set recurring alerts to notify you when it’s time to review and certify specific articles.

Because each process and procedure experiences change at a different frequency, you set the timeline for certification, whether that is annually, monthly, weekly, or another amount of time.

Article Certification Dates
Assigning article owner

Assign process owners for a lighter lift

Certifying hundreds of digital guides is overwhelming. Divvy up article distributions to subject matter experts and trusted content authors. The process owners are notified when it is time to review and certify an article.  

Assigning article owner
Track article certifications

Track certification history

Hold team members accountable with certification history. Within each article, ScreenSteps keeps a record of the certification date, who certified the article, and what the article looked like at the time of certification.

Track article certifications

FAQs

Does someone have to have a ScreenSteps account to certify an article?

Does an article need to be certified before it can be published?

What happens when an article's certification expires?

When a certification expires, is the article unpublished or is a notice shown to end-users?

Can multiple people be assigned as process owners to the same article?

Discover more about what makes a Knowledge Ops Platform different (and better)

Create a more reliable and trustworthy knowledge hub for your employees

Feed your employees the right instructions every time, helping them avoid mistakes and increase operational efficiencies.

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