Discover undocumented SOPs and fill those gaps.
Open communication lines so that everyone is on the same page.
Prevent unnecessary mistakes by keeping digital guides updated.
Your users are the first people to notice if something is outdated or if instructions are confusing. Comments provide users a way to send feedback and request changes to articles in your knowledge ops platform. Content creators can respond in comments once an article is updated.
Incorporate feedback quickly with rapid authoring tools. Take the recommendations from your end-users and use them to optimize your digital guides. Make edits in minutes, publish the changes, and they are instantly available for your users to access.
If your end-users search your knowledge ops platform and can’t find an answer, they can request an article. This notifies administrators that an article is needed. Administrators can assign a content author to create the article and notify the team once it is pushed live.
Announcements and Notifications are how administrators communicate with end-users within ScreenSteps. Send messages to users announcing changes. If it is an important message that everyone must see, send a Notification, requiring employees to acknowledge they’ve read the notice.
Walk employees through complicated procedures.
Build a self-paced course for transferring foundational knowledge.
Restrict which articles users can see and access.
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