Start out strong and build systems that will last with implementation services and coaching

A ScreenSteps coach meets with your team for 45 minutes on a weekly basis to help you apply best practices to your knowledge management project until you are successfully launched.

The coaching process begins with a kickoff meeting to establish goals (e.g. measurable metrics) for your ScreenSteps project. Once we have established your goals, we develop a roadmap that includes activities, milestones, and launch dates. 

Each week your team will meet with their coach to discuss progress and roadblocks, as well as learn how to apply the ScreenSteps tools and methodology to create a knowledge management approach that transforms your business.  

Coaching costs $2,000 per month with a minimum of three months. For most businesses, three months is all that is needed; however, if you need more time with your coach, then you can add one-month blocks.

At the end of your coaching engagement, your team of authors will be highly skilled at crafting professional looking guides that can transform your operations. You’ll also be able to confidently launch ScreenSteps into your business in less time and see significant results (e.g. training time cut by up to 90%, mistakes go down by up to 90%) within three months of launching.

You need to have a manager who is going to be responsible for the successful launch of ScreenSteps and at least one author who will be able to create the content. If you do not have somebody who can dedicate that much time to this project, that is okay — but launching in three months (or less) is not likely. 

Your manager should be able to dedicate at least 20 hours a week on the ScreenSteps project (e.g. gathering processes and procedures, doing quality reviews). You also need to have at least one author who can spend at least 20 hours a week creating content in ScreenSteps. If you do not have individuals who can dedicate that amount of time during the project, we can still work with you and help you be successful. However, it will  likely take longer than three months to launch ScreenSteps.  

The prices for implementation services vary. The two main factors are a) how much content needs to be converted into ScreenSteps articles (e.g. spreadsheets, PDFs) and 2) whether you have a team who can help with the migration. Depending on how many hours and how large of a project, we can bill at a flat project fee or hourly fee. Contact us to determine what’s best for your unique company.

If the managers and trainers on your team are used to traditional training approaches (e.g. using PowerPoint, creating guides in PDF), or they don’t have a lot of experience writing scripts and procedures, then coaching is recommended. 

The ScreenSteps system is very easy to use. It will only take a few hours to get your team up and running. ScreenSteps is also very easy to roll out to your organization from a technical standpoint, and can be done in less than a day. Filling up ScreenSteps with procedures (either from scratch or by migrating existing content) can take anywhere from two weeks to 18 months depending on how much content needs to be created and how much bandwidth your team has. 

Teams who are experienced in implementing a knowledge base and have established procedures that are accurate can implement ScreenSteps without a coach and it may only take 1-3 months. Teams that are not experienced in implementing a knowledge base and/or do not have established procedures often take between 9 and 16 months. 

The two things that will delay an implementation are 1) not having established procedures and 2) not having somebody on your team who knows how to capture/document those procedures effectively.  

No. Every company that purchases ScreenSteps software receives a one-hour onboarding call as well as access to setup videos to help you implement the software into your company.