Customers need a direct line to answer their questions. A customer-facing help site fills that void.
ScreenSteps provides you with a centralized hub where customers know they can turn to quickly self-service answers to common how-tos and troubleshooting questions. This empowers customers and improves the customer experience.
Checklists, decision trees, and other articles to transfer actionable knowledge
Find answers quickly with an advanced search engine
AI features for creating resources and searching your knowledge ops platform
Knowledge Ops Platform
Nothing is more frustrating for customers than having a question they can’t find an answer to, and waiting to talk to a customer-service rep is time-consuming.
The knowledge ops platform is a centralized location where customers know they can find answers to their common questions. It including:
Find & Follow Framework
The Find & Follow Framework is a methodology that helps you transfer actionable and foundational knowledge to your customers faster and more effectively.
Using the Find & Follow Framework, you can:
Create self-paced courses that set up the context for your help site. Explain the context and background information your customers need to understand your digital guides. The foundational courses allow you to teach customers basic principles that empower them to self-service their questions.
The results: better training and smoother implementations.
BYU - Idaho uses ScreenSteps to write articles in a fraction of the time it normally takes and share those articles with a global audience.
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