Knowledge Ops Solution for Customer Self-Service

Turn every customer into a superuser with a centralized knowledge hub

Create a help site that puts answers at your customers’ fingertips with a knowledge ops platform.

Empower your customers with easy access to answers

Customers need a direct line to answer their questions. A customer-facing help site fills that void.

ScreenSteps provides you with a centralized hub where customers know they can turn to quickly self-service answers to common how-tos and troubleshooting questions. This empowers customers and improves the customer experience.

Features for empowering expert customers

Interactive Guides

Checklists, decision trees, and other articles to transfer actionable knowledge

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Google-like Search

Find answers quickly with an advanced search engine

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Courses

Learn the fundamentals with self-paced foundational courses

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Clarify AI

AI features for creating resources and searching your knowledge ops platform

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See All Features

Make every customer a superfan with easy-to-access support.

How the ScreenSteps customer-facing help site works

Your customers want answers and they want them fast. ScreenSteps helps businesses support their customers in multiple ways, including with software features and a framework to ensure these tools are doing their job.

Knowledge Ops Platform

Empower independent customers with a centralized knowledge hub

Nothing is more frustrating for customers than having a question they can’t find an answer to, and waiting to talk to a customer-service rep is time-consuming.

The knowledge ops platform is a centralized location where customers know they can find answers to their common questions. It including:

How-to articles
Policies
Troubleshooting guides
& more

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Find & Follow Framework

Identify what knowledge your customers need, when they need it

The Find & Follow Framework is a methodology that helps you transfer actionable and foundational knowledge to your customers faster and more effectively.

Using the Find & Follow Framework, you can:

Determine what answers you need in your help site
Make it easier for customers to find answers on their own
Create clear step-by-step guides that enable users to self-service

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Set up the foundational knowledge with self-paced courses

Create self-paced courses that set up the context for your help site. Explain the context and background information your customers need to understand your digital guides. The foundational courses allow you to teach customers basic principles that empower them to self-service their questions.

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What our customers are saying

"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."

Arlen Wilcock
Faculty Technology Consultant, BYU-Idaho

“Building a knowledge base can be daunting, but Jonathan has made the process feel manageable and comfortable for us.”

Debbie Parrie
Chief Operations Officer, Via Credit Union