Overwhelmed and stressed employees underperform at their jobs. When your employees have the perfect combination of the right tools and skills, employees can excel.
ScreenSteps is a knowledge ops solution that individually and collectively boosts employee performance.
It does that with a knowledge ops platform that enables employees to handle any task — simple or complex — on their own. Additionally, ScreenSteps has a framework to instill confidence in your employees, helping them excel in their role and improving customer satisfaction scores.
Checklists, decision trees, and other articles to transfer actionable knowledge
Create text and video courses for transferring foundational knowledge
Access digital guides on the web browser you are working in
AI features for creating resources and searching your knowledge ops platform
Knowledge Ops Platform
Mistakes happen, but they can often be avoided with the right access to company knowledge.
With a knowledge ops platform, employees have access to step-by-step guides, checklists, how-to articles, and other resources to help them handle any procedure on their own.
Use the platform to create self-paced courses to help employees build a foundation of knowledge and expertise.
Find & Follow Framework
Building confident and independent employees starts before training.
The Find & Follow Framework helps you identify how and when employees need different information. This methodology guides you in creating a training and employee support plan that builds confidence and encourages employees to answer their questions using your knowledge ops platform.
One way knowledge management strategies often fail is it doesn’t account for your policies and procedures changing. Change is inevitable in business.
Find & Follow provides a strategy for optimizing your digital guides so that they are always up-to-date with accurate information. The authoring features in the knowledge ops platform make updates fast and easy. Plus, you can notify and deliver the updated articles to employees immediately.
See how this contact center used call flows to create interactive guides, giving their reps the consistency they needed.
connectFirst was merging four credit unions and needed a way to organize all of their documents in one location for their 750 employees to access.
.svg)
