Train employees to be more independent, confident, and consistent

Combine the benefits of the right software and framework to build a more efficient employee training plan.

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Go beyond training — turn every employee into an expert with faster knowledge transfer

Traditional training methods don’t work. Long lectures, PowerPoint presentations, and months of shadowing often lead to confused and dependent employees post-training.

ScreenSteps is a knowledge ops solution that modernizes training, helping employees feel confident leaving onboarding. The approach relies less on memorization. Instead, it focuses on teaching foundational knowledge and providing actionable resources for on-the-job support.

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Real Find & Follow Results

0%
Drop in onboarding time
0%
Drop in task time
0%
Drop in training expenses
0%
Drop in average hold time

Features for transferring knowledge to employees

Courses

Create text and video courses for transferring foundational knowledge

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Learning Paths

Combine courses into Learning Paths for progressive growth

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Interactive Guides

Checklists, decision trees, and other articles to transfer actionable knowledge

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Clarify AI

AI features for creating resources and searching your knowledge ops platform

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Stop relying on memorization. Training is better with a proven knowledge transfer strategy.

How ScreenSteps increases efficiency in your employee training strategy

ScreenSteps uses a combination of our knowledge ops platform and the Find & Follow Framework to help companies train employees faster and more effectively.

ScreenSteps Knowledge Ops Platform

Knowledge Ops Platform

Centralize all your learning in one, easy-to-access location

A knowledge ops platform is a home for all your company knowledge, including foundational and actionable knowledge. 

Your knowledge ops platform houses all your self-paced courses and digital guides. That means your employees have access to all your company knowledge at their fingertips.

Explore Knowledge Ops Platform

ScreenSteps Knowledge Ops Platform
Find & Follow Framework

Find & Follow Framework

Build an employee training program that fits the modern workplace

The Find & Follow Framework provides you with a structure to build a training program based on developing independent employees. It does that by:

  • Helping you determine the best way to deliver knowledge

  • Building a habit of finding and following digital guides

  • Emphasizing practicing real-world tasks

Explore the Framework

Find & Follow Framework
Rapid Authoring Tools ScreenSteps

Rapid Authoring Tools

Create resources for in-the-moment learning

Following the Find & Follow Framework, you can create courses and digital guides to transfer foundational and actionable knowledge to your employees.

You can build findable, followable, and scannable digital guides that make it easy for employees to pull up a guide and complete a task without interrupting their workflow.

See Authoring Tools

Rapid Authoring Tools ScreenSteps
Employee enjoying work

Better Training Framework

Provide new hires with real-life experiences before they leave training

The Find & Follow Framework helps you create a training curriculum that emphasizes practice activities — and it helps you identify which scenarios are most important to practice.

New hires leave training more confident because they have encountered these real-job situations before.

Discover Training Strategies

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What our customers are saying

"Our last class of newly-hired reps used ScreenSteps and it was the best our call center has ever seen.”

Terry
Chief Client Officer

"It used to take about 60 days before agents felt confident. Now, after only 15 days, new agents can handle any call. It's awesome.”

Stephanie
Call Center Training Manager

"These guides are giving me a lot more confidence in using Salesforce and training others on how to use it. And it's giving others confidence in how to use Salesforce”

Lori Bright
Training & Development Manager, Binswanger Glass

How does Find & Follow compare to traditional training?

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Traditional Training Methods


Check icon Dependent on memorization

Check icon Long lectures, PowerPoints, and passive learning

Check icon Training takes weeks to months

Check icon Time to proficiency takes months to years

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Find & Follow Methods


Check icon Focus on foundational and actionable knowledge

Check icon 90% hands-on training

Check icon Training takes 30 days or less

Check icon Time to proficiency takes 30 days or less

How does Find & Follow change your business?

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Faster training

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Better support

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Fewer mistakes

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Decreased task time

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Fewer questions

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Less stress

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Lower attrition

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Increased compliance

  • Demo

Happy employee working

Cut your employee onboarding time by 50%

New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training.

Schedule a ScreenSteps Demo icon-arrow-right-2

Happy employee working

Cut your employee onboarding time by 50%

New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training. 

Schedule a ScreenSteps Demo icon-arrow-right-2