Combine the benefits of the right software and framework to build a more efficient employee training plan.
Traditional training methods don’t work. Long lectures, PowerPoint presentations, and months of shadowing often lead to confused and dependent employees post-training.
ScreenSteps is a knowledge ops solution that modernizes training, helping employees feel confident leaving onboarding. The approach relies less on memorization. Instead, it focuses on teaching foundational knowledge and providing actionable resources for on-the-job support.
Combine courses into Learning Paths for progressive growth
Checklists, decision trees, and other articles to transfer actionable knowledge
AI features for creating resources and searching your knowledge ops platform
ScreenSteps uses a combination of our knowledge ops platform and the Find & Follow Framework to help companies train employees faster and more effectively.
Knowledge Ops Platform
A knowledge ops platform is a home for all your company knowledge, including foundational and actionable knowledge.
Your knowledge ops platform houses all your self-paced courses and digital guides. That means your employees have access to all your company knowledge at their fingertips.
Find & Follow Framework
The Find & Follow Framework provides you with a structure to build a training program based on developing independent employees. It does that by:
Rapid Authoring Tools
Following the Find & Follow Framework, you can create courses and digital guides to transfer foundational and actionable knowledge to your employees.
You can build findable, followable, and scannable digital guides that make it easy for employees to pull up a guide and complete a task without interrupting their workflow.
Better Training Framework
The Find & Follow Framework helps you create a training curriculum that emphasizes practice activities — and it helps you identify which scenarios are most important to practice.
New hires leave training more confident because they have encountered these real-job situations before.
"Our last class of newly-hired reps used ScreenSteps and it was the best our call center has ever seen.”
Terry
Chief Client Officer
"It used to take about 60 days before agents felt confident. Now, after only 15 days, new agents can handle any call. It's awesome.”
Stephanie
Call Center Training Manager
"These guides are giving me a lot more confidence in using Salesforce and training others on how to use it. And it's giving others confidence in how to use Salesforce”
Lori Bright
Training & Development Manager, Binswanger Glass
Dependent on memorization
Long lectures, PowerPoints, and passive learning
Training takes weeks to months
Time to proficiency takes months to years
Focus on foundational and actionable knowledge
90% hands-on training
Training takes 30 days or less
Time to proficiency takes 30 days or less
Demo
New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training.
New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training.