The Train Implementation Package will help you create a training factory that will turn new hires into knowledgeable, consistent, and efficient employees in 30 days or less. We will do this by helping you implement the Find & Follow Training system.
The Find & Follow Planning Workshop will ensure that your training and operations team are perfectly aligned in regard to what your employees will actually need to be able to do in their job roles.
The output of this workshop will give your team a detailed blueprint of what content they need to create.
A core component of the training factory is creating materials that teach employees foundational concepts, principles, and processes. Our team will help you prepare those foundational materials, whether it’s courses, videos, or presentations.
The output of this phase is the following:
Completing this phase will bring consistency to the training experience.
Practicing realistic activities is a main component of the Find & Follow Training Framework and will take up the majority of your trainees' time. Our team will work with your trainer to design activities that are engaging, educational, and practical.
The output of this phase is the following:
Completing this phase will provide your trainers with a repeatable process that prepares employees to do the work after training is over.
ScreenSteps will provide your authors with a lot of tools. But how do you know that you are applying best practices when designing your digital guides?
That's where our Content Coaches can help.
The coaching sessions will assist you in the following:
Organizations that engage in our coaching services launch their ScreenSteps in less time and achieve better results.
Running a Find & Follow Training program is new to many trainers. During the Train the Trainer sessions, our coaches will help your training team learn how to:
A 3-phase employee training approach to developing knowledgeable, consistent, and efficient employees in 30 days or less.
Learn how to implement the Find & Follow Training Framework, and experience less stress, more consistent results, and more agile agents.
Learn how the Find & Follow Planning Workshop helps you align your teams and define what resources you need to create to prepare new hires for what they will do on the job.
