Browse our library of upcoming and on-demand webinars to learn strategies for reducing employee questions, mistakes, and onboarding.
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January 17th, 2025 @ 1:00 PM EST
In this 30-minute webinar, we'll outline tips and tactics for creating digital guides that employees can find and follow with ease.
January 24th, 2025 @ 1:00 PM EST
We'll explore Knowledge Operations: defining what it is, how it's different from knowledge management, and what it can mean for your organizational efficiencies.
January 31st, 2025 @ 1:00 PM EST
In this 30-minute webinar, Greg DeVore, CEO of ScreenSteps, will walk through the ScreenSteps Knowledge Ops Platform, showcasing best practices and useful tips.
Learn how to turn supervisors from Knowledge Spenders into Knowledge Investors, freeing up at least 25% of their time.
Learn why businesses need a new org structure—a Knowledge Operations Team—to keep up.
In this 30-minute webinar, Greg walks through how to build a training for the software application Lattice.
Learn how to create foundational courses that remove the need for the Lunch and Learn for any software rollouts.
In this 30-minute webinar, Greg DeVore walks through the ScreenSteps platform, showing off best practices and useful tips.
How to build a business case for a knowledge management initiative in your contact center.
Learn a framework for better new hire training & onboarding at your credit union.
Learn a framework for better new hire training & onboarding at your financial institution.
How to Leverage Micro-Courses and Digital Guides For a Smoother Tech Rollout.
Scale quickly, work efficiently, and offer world-class customer service by modernizing your knowledge operations.
Learn how to identify the root causes of your training challenges and receive a roadmap for improvement.
Once your new hire training program (and resources) are built, it's time to test and launch.
Learn how to create digital guides that are findable, followable, and scannable.
Learn how to run a Find & Follow Workshop for a more efficient training program.
Learn how to create foundational courses that set your new hires up for success in less time.
Practice activities are a key component of Find & Follow Training and where you should spend 80% of your training time.
Learn how to build and run a Find & Follow Training Program that gets new agents up and running in 30 days or less.
