Markdown is a simple way to add formatting to your Zendesk tickets. It allows you to add the following formatting to your tickets:
- Italics and bold text
- Links
- Bulleted and numbered lists
- Headings
Markdown can actually do much more than that, but those are the features that I use most often.
An example
This is what a Markdown formatted response might look like. If I click Preview then I can see how Zendesk will render the Markdown.
You can see that with just some simple text I can create a nicely formatted message.
Basic Markdown
You can see the full Zendesk Markdown reference here. But here are the features I use most often.
One * is italics. For example: *This* is important.
Two ** is bold. Example: This is **really** important.
Bulleted lists are one *. Example:
*This
*that
*the other thing
Numbered lists are just numbers with a period:
- First
- Second
- Last
Pro tip: It actually doesn't matter which numbers you use. When it is rendered all of the numbers will be rendered starting with '1'. This can be helpful if you need to insert a number in the middle. You don't need to renumber everything.
Code block is ```. Example:
```
This is code
```
Links are formatted with [] and (). The text goes in the brackets and the URL in the parentheses. So, for example:
[ScreenSteps for Zendesk](http://www.screensteps.com/zendesk) would render as:
There are options for headings and images as well, but if you are using headings a lot in a ticket response then you should probably be linking to a help article instead.\
Activating Markdown on your account
Go to Settings > Tickets
Check the box to allow Markdown
Scroll to the bottom of the page and select "Save tab"
