--- title: Using Markdown to easily add formatting to your Zendesk Tickets description: How to use Markdown in Zendesk tickets. image: http://www.screensteps.com/hs-fs/hub/120141/file-1959439177-png/an-example.png --- [![ScreenSteps](https://www.screensteps.com/hs-fs/hubfs/screensteps-logo.png?width=140&height=38&name=screensteps-logo.png "ScreenSteps")](https://www.screensteps.com) [![Get a Demo](https://no-cache.hubspot.com/cta/default/120141/94772433-12fa-4134-b1c5-d28ddf5f0477.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/94772433-12fa-4134-b1c5-d28ddf5f0477) [![Sign In](https://no-cache.hubspot.com/cta/default/120141/76a1c9b9-594b-448e-a18d-dae92418bafc.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/76a1c9b9-594b-448e-a18d-dae92418bafc) ### ScreenSteps Articles # Using Markdown to easily add formatting to your Zendesk Tickets [Greg DeVore](https://www.screensteps.com/articles/author/greg-devore) *-* Nov 4, 2014 2:42:00 PM [0 Comments](https://www.screensteps.com/articles/using-markdown-in-zendesk#comments-listing) - [Tweet](https://twitter.com/share) Markdown is a simple way to add formatting to your Zendesk tickets. It allows you to add the following formatting to your tickets: - Italics and bold text - Links - Bulleted and numbered lists - Headings Markdown can actually do much more than that, but those are the features that I use most often. ## An example This is what a Markdown formatted response might look like. If I click **Preview** then I can see how Zendesk will render the Markdown.   ![an-example](http://www.screensteps.com/hs-fs/hub/120141/file-1959439177-png/an-example.png)   ![30311dbc-4b74-446b-91e5-cd5737d4f985-1](https://www.screensteps.com/hs-fs/hub/120141/file-2001834802-png/30311dbc-4b74-446b-91e5-cd5737d4f985-1.png)    You can see that with just some simple text I can create a nicely formatted message. ## Basic Markdown You can see the full [Zendesk Markdown reference here](https://support.zendesk.com/hc/en-us/articles/203691016-Formatting-text-with-Markdown). But here are the features I use most often. One * is italics. For example: *This* is important. Two ** is bold. Example: This is **really** important. Bulleted lists are one *. Example: *This *that *the other thing Numbered lists are just numbers with a period: 1. First 2. Second 3. Last **Pro tip**: It actually doesn't matter which numbers you use. When it is rendered all of the numbers will be rendered starting with '1'. This can be helpful if you need to insert a number in the middle. You don't need to renumber everything. Code block is ```. Example: ``` This is code ``` Links are formatted with [] and (). The text goes in the brackets and the URL in the parentheses. So, for example: [ScreenSteps for Zendesk]([http://www.screensteps.com/zendesk](https://www.screensteps.com/zendesk)) would render as: [ScreenSteps for Zendesk](https://www.screensteps.com/zendesk) There are options for headings and images as well, but if you are using headings a lot in a ticket response then you should probably be linking to a help article instead.\ ## Activating Markdown on your account Go to Settings > Tickets   ![go-to-settings--gt--tickets](https://www.screensteps.com/hs-fs/hub/120141/file-1957953069-png/go-to-settings--gt--tickets.png)   Check the box to allow Markdown   ![check-the-box-to-allow-markdown](https://www.screensteps.com/hs-fs/hub/120141/file-1959479277-png/check-the-box-to-allow-markdown.png?width=650&name=check-the-box-to-allow-markdown.png)   Scroll to the bottom of the page and select "Save tab"   ![scroll-to-the-bottom-of-the-page-and-select--save-tab-](https://www.screensteps.com/hs-fs/hub/120141/file-1959916131-png/scroll-to-the-bottom-of-the-page-and-select--save-tab-.png?width=650&name=scroll-to-the-bottom-of-the-page-and-select--save-tab-.png)   [![Get FREE Zendesk tips](https://no-cache.hubspot.com/cta/default/120141/a86a21cf-7510-4e0c-a119-8c1087a0a4b2.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/a86a21cf-7510-4e0c-a119-8c1087a0a4b2) Topics: [Zendesk](https://www.screensteps.com/articles/topic/zendesk) ![Greg DeVore](https://www.screensteps.com/hubfs/2025/Employee%20Headshots/Greg-DeVore-ScreenSteps.png) ### [Greg DeVore](https://www.screensteps.com/articles/author/greg-devore) CEO of ScreenSteps [LinkedIn](http://www.linkedin.com/in/gregdevore) [Twitter](http://twitter.com/gdevore) Previous Post ### [Using the Zendesk HelpCenter Javascript Object in your Customizations](https://www.screensteps.com/articles/customizing-your-help-center-with-javascript) Next Post ### [The Zendesk Private Comments App](https://www.screensteps.com/articles/zendesk-private-comments-app) ![Image_13.jpg](https://cdn2.hubspot.net/hubfs/2195852/Deurali/Image_13.jpg) ### Free Download - 10 Effective Sales Management Skils A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy. - Features in the form of a statement - Turning visitors into [Leads with great bullets](https://www.screensteps.com/articles/using-markdown-in-zendesk#) [![Learn More](https://no-cache.hubspot.com/cta/default/120141/9ca869d1-2df2-4a27-ac61-67469ed36bf6.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/9ca869d1-2df2-4a27-ac61-67469ed36bf6) #### 0 Comments ### Blog Updates #### Subscribe Improve your onboarding, training, and support, with articles delivered right to your inbox ### Subscribe to Email Updates 100% Privacy. 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