Knowledge Ops Solution for Farm Credit Associations

Improve employee independence & boost member satisfaction

Clarify the complexity of Ag financing and lending with a knowledge ops platform & performance support framework for Farm Credit Associations.

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Explore the Solution

Jonathan DeVore, Director of Implementation at ScreenSteps

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Transfer Knowledge Faster with ScreenSteps

Proud Passkey Solutions Partner

ScreenSteps is proud to support the Farm Credit System as a Passkey Network Partner. As part of the Passkey program, all Farm Credit organizations are entitled to 10% off standard pricing.

Schedule time with the ScreenSteps team to learn more.

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Turn every farm credit employee into an expert with a complete knowledge ops solution

Ag financing and insurance solutions and services are complex. Expecting every employee to learn and memorize how to perform every task and procedure is just not realistic.

ScreenSteps is a knowledge ops solution that arms your association with the technology, frameworks, and habits needed to remove the need for memorization and empower expert-level employees. The results? Faster onboarding, fewer mistakes, and a better member experience.

Knowledge Ops Platform

Create a centralized knowledge hub with digital guides, job aids, and training resources.

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Find & Follow

Onboard and retain confident employees with a better way to work & train.

Learn the Framework

Coaching + Implementation

You're not alone. Guarantee success with one-on-one knowledge coaching & workshops.

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Discover why Farm Credit Associations big and small trust ScreenSteps

What can your association accomplish with better knowledge transfer? See why credit unions of all shapes and sizes are moving to ScreenSteps.

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What you can achieve with a knowledge ops solution

When your association implements a knowledge transfer strategy that puts accurate knowledge at your employees' fingertips, everything changes.

Create an internal Google for every employee question

Put answers at employees’ fingertips with a knowledge ops platform that is easy to navigate and digital guides that are easy to follow.

The platform all the functionality of a knowledge base to help you create, organize, and share digital guides with your end-users. Plus, it simplifies employee training with custom courses and learning paths.

Review analytics to see who is using your platform, what employees are searching, and what they are accessing.

Adapt to changes — big and small — instantaneously

Policies and procedures are always changing. Technology and software are always updating. With a knowledge ops solution, your team is prepared to handle any operational change without skipping a beat.

Create micro-training courses to help employees prepare for updates
Utilize rapid authoring tools for new and updated help articles
Send notifications to employees anytime there's a change

Onboard & train employees faster

Build a training curriculum that empowers employees and enables new hires to reach proficiency faster.

Implement Find & Follow for faster, more effective training
Create custom courses & learning paths for employee training
Leverage digital guides for ongoing employee performance support

What customers are saying about ScreenSteps

"This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us to grow employee expertise and know-how to create a remarkable member experience."

Alaska Delaire
Information Technology Support Specialist

"ScreenSteps has been an invaluable tool for us, streamlining all our information into one easy-to-use database. Jonathan and his team have been incredibly helpful throughout the process, making it simple to create articles and increase efficiency."

Julia Monts
Vice President of Member Services

“Going through this process has made for a better member experience because employees can find the information at their fingertips immediately. No more putting members on hold.”

Tiffany Glowacki-Whitt
Core Systems Training Specialist

"Using the ScreenSteps method, we were able to identify over 500 tasks that employees need to know how to do. It was quite eye-opening, and further demonstrated the need for documentation."

Nicole Dardaris
Vice President of Human Resources