Interactive Call Flows

Design the perfect call and empower every agent to execute it

Skip the hold button — simplify complex calls into easy-to-follow call flows every agent can handle.

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Interactive Call Flows Explained

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Boost performance scores

Empower agents who can handle any call, no matter the complexity.

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Improve caller experience

Provide callers with a consistent and accurate experience every time.

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Eliminate escalations

Reduce questions to supervisors by providing answers at employees' fingertips.

Discover how one contact center saved $2.3 Million with ScreenSteps’ call flows

See How They Did It

Guide agents through complex calls without putting callers on hold

Prevent lags in the call with call flows that are optimized for efficiency. Create step-by-step decision trees that agents seamlessly follow while they are on a call with a client — no hold button necessary.

Provide a consistent customer experience for all of your callers

No matter which agent takes a call, your customer experience should yield the same results. Build call flows that prompt agents on what to do and say, increasing consistency across your call center.

Cut out mistakes and avoid confusion with optimized call flows

Improve call efficiencies with optimized call flows. Operationalize your customer interactions with call flows that prompt your agents on what to ask, say, and do, helping decrease average handle time, calls per hour, and more.

What ScreenSteps customers are saying

“For any new project that we bring into my center, during the very first conversation, my team will say, ‘We need ScreenSteps involved.’ ScreenSteps is at the very beginning of the process, not at the very end.”

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

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“For me, it has made a major difference to our day-to-day operations. ScreenSteps has changed how quickly our technical agents can find targeted guides and resolve issues for our customers.”

Department Trainer

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“Making updates to our troubleshooting guides is seamless, and working with the team is an absolute dream."

Operations Director

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“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

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