Interactive Call Flows
Empower every agent to independently resolve complex calls with confidence.
When your contact center agent answers a call, do they know what to say? Or are they overwhelmed because they can't quite remember how to handle a particular situation?
Think of a call flow as a roadmap that guides your agents to a successful outcome, even through the trickiest calls. Interactive call flows make complex calls simple by providing your agents with:
No more putting the customer on hold to “research” answers or escalating calls to supervisors.
While calls could go in a dozen directions, call flows help your agents handle each one of them. This means decreased training time, fewer mistakes, and better metrics (ie: QA scores, average handle time, average hold time, first call resolution).
Most importantly, call flows create a better experience for employees, supervisors, and customers.
Simplify the call flow process and empower agents to work consistently, independently and confidently.
Call flows are reliable tools that help your agents generate consistent outcomes on every call.
-1.svg){kind=icon}
Guide your agents through each decision on their call.
.svg)
Provide inline prompts to your agents so they know what to ask and say.
.svg){kind=icon}
Never miss a step with built-in checklists.
.svg)
Quick access to additional information using foldable sections, pop-up links, and more.
.svg)
Call Flows Success Story
This company used call flows to create interactive troubleshooting guides, giving their reps the consistency and clarity they needed.
The result? $2,300,000 saved in the first year.
FREE RESOURCE
Start outlining your call center's call flows with this free call flow template. This template helps you break down the different parts of a call flow so that you don't miss a step.
Not ready to talk to someone? No problem! Explore our library pre-recorded demo videos.
Whether you want to speed up your handle time or reduce mistakes, see how interactive call flows can make the difference in your call center.
