Plan and create digital guides for independent employees
The Guide Implementation Package will help your team ensure that you have digital guides that can help employees independently complete tasks, answer questions, and solve problems.
The Find & Follow Planning Workshop will ensure that your training and operations team are perfectly aligned in regard to what your employees will actually need to be able to do in their job roles.
The output of this workshop will give your team a detailed blueprint of what content they need to create.
ScreenSteps will provide your authors with a lot of tools. But how do you know that you are applying best practices when designing your digital guides?
That's where our Content Coaches can help.
Using the blueprint from your Find & Follow Planning workshop your coach will meet with your team weekly or bi-weekly over Zoom (or MS Teams) to review what they have created and guide them on best practices.
Organizations that engage in our coaching services launch their ScreenSteps in less time and achieve better results.
The Train Implementation Package will help you create a training factory that will turn new hires into knowledgeable, consistent, and efficient employees in 30 days or less.
The Train Implementation Package includes everything in the Guide Implementation Package plus the following:
For more information on the Train Implementation Package, check out this page.
We can accommodate either preference. We typically perform these workshops remotely (on Zoom) but we can also facilitate in-person workshops for an extra fee.
You need to have the following roles represented:
Typically between 2-5 hours split over several sessions.
Coaching sessions are typically 1-hour per session.
We typically allow up to 6 individuals in a coaching session.