Decision Trees
Build interactive decision trees in minutes that guide
your employees through every twist and turn of a procedure.
Use simple authoring tools to create checklists on the fly.
Implement a uniform approach to every process.
Complete tasks in less time with optimized SOPs.
Account for every outcome with decision trees built for complex procedures. Provide clear step-by-step instructions that handle every if-then scenario, helping users handle tasks on their own even when it’s their first time encountering a scenario.
Stop relying on memorization. With decision trees, your employees don’t need to remember every click. Your decision tree walks them through every variable, preventing mistakes from forgotten steps and saving employees time.
When you have trusted decision trees, employees turn less to your supervisors for answers. Instead, they are more confident to handle even your most complex procedures on their own. This frees up your supervisors’ time for more high-level projects.
Don’t just tell employees what to do — show them how to do it. Lead employees through the clicks by incorporating annotated screenshots, videos, pop–up links, foldable sections, and more in your digital guides.
“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”
Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union
“We were able to foster a smoother transition for our association to the Fiserv DNA Loan Servicing Account System due to the implementation of the ScreenSteps platform.”
Carrie Casto
Director of Project Management, Farm Credit of the Virginias
“The customer care team LOVES these digital guides. They've told me how much ScreenSteps has helped them do their job.”
Lori Bright
Training & Development Manager
When you are authoring content in ScreenSteps, you can use either the web-based editor or the desktop editor (available for Windows and Mac).
Watch our demo videos for how to create a decision tree + more.
No. The ScreenSteps decision trees are in question-and-answer format, showing one step at a time. This is designed for user experience, enabling users to follows guides more efficiently.
Standard Articles are included in all plans. Interactive checklists and workflow articles (decision trees) are included in the Guide and Enterprise plans.
No. Your plan level determines which article types you have available to use.
Yes! Our content coaches can help you design effective decision trees that will walk users through complex procedures. Learn about our content coaching services here or talk to a ScreenSteps expert about your specific needs.
Introducing Clarify, the ScreenSteps AI-powered Knowledge Ops assistant, designed to help your team capture, use, update, and manage knowledge faster and more efficiently.
Build interactive checklists that expand and collapse to meet employees at their skill level.
Integrate your Knowledge Ops Platform with every web-based application, giving your employees answers wherever they work.
Streamline knowledge transfer with AI tools.
Build interactive checklists that meet employees at their skill level.
Integrate your Knowledge OPs Platform with all web-based applications for answers anywhere you work.
Give your employees the confidence to handle every procedure independently while saving time in the process.
Give your employees the confidence to handle every procedure independently while saving time in the process.