Pricing Plans for Knowledge Base Software

Select use case

Answer

Create a one-stop-shop for all user questions.

$10 per user / month

10 user minimum

Discounts available for 200+ users

Billed annually, monthly plans available

What's included:

Online Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Browser Extension
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

$300 / month $450 / month

Includes 10 contributors

+$10 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

$250 / month $400 / month

Includes 10 contributors

+ $10 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

Guide

Guide users through every process, no matter the complexity.

$20 per user / month

10 user minimum

Discounts available for 200+ users

Billed annually, monthly plans available

What's included:

Online Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Browser Extension
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

Popular

$430 / month $550 / month

Includes 10 contributors

+$20 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

Popular

$350 / month $500 / month

Includes 10 contributors

+$20 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

Popular

Train

Train and support employees with digital guides & courses.

$25 per user / month

20 user minimum

Discounts available for 200+ users

Billed annually, monthly plans available

What's included:

Online Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Browser Extension
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

$ $650 / month

Includes 10 contributors

tier 3 test

+$25 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

tier 3 test no login

$ $600 / month

Includes 10 contributors

+ $25 / additional contributor / month

Discounts for 200+ contributors

Billed annually, monthly plans available

What's included:

Enterprise

For companies that need extra support, security, and customization.

Talk to sales

What's included:

Online Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Browser Extension
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

What's included:

One Public Knowledge Base
Desktop Authoring Tool
Interactive Checklists
Workflows
Browser Extension
Courses
Notifications
Security Review & MSA Support
Advanced User Provisioning
Success Manager

Compare Plans

Answer

Knowledge Base Features: Searchable Knowledge Base
Learn more about this feature; Automatic Table of Contents Generation; Customizable Site Design; Customizable Domain Name
Use your company's domain name for your documentation site; Article Viewing and Authoring Permissions
Learn more about this feature; Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.; Article Requests
Allow users to easily send requests for missing articles.; Notifications
Learn more about this feature Watch a video of this feature; Courses
Learn more about this feature Watch a video of this feature; Browser Extension
Learn more about this feature Watch a video of this feature
Publishing Options: Publish to the ScreenSteps Knowledge Base; Export as PDF Using Custom PDF Templates
Authoring Features: Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.; Include Desktop Authoring Tool
Available for Windows and Mac; Integrated Screen Capture
Included in the Desktop Authoring Tool

Learn more about this feature; Integrated Image Annotation
Learn more about this feature; Annotation Presets; Auto Number Steps; Foldable Sections; Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.; Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.

Watch a video of this feature; Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.

Watch a video of this feature; Revision Notes; Content Certification
Learn more about this feature Watch a video of this feature
Reports and Analytics: Usage Reports by Article; Usage Reports by User; Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication: Single Sign-on Integrations; Upload Users via CSV File; Assign User Groups; User Roles; Authoring Permissions; Search Contexts
Learn more about this feature; Advanced User Provisioning
API: JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS; Search API; Publishing API
Use the ScreenSteps API to update article contents
Customer Success: World Class Customer Support; Coaching

Available as add-on; Document Migration Services; Security Review and MSA Support; Dedicated Customer Success Manager

Guide

Knowledge Base Features: Searchable Knowledge Base
Learn more about this feature; Automatic Table of Contents Generation; Customizable Site Design; Customizable Domain Name
Use your company's domain name for your documentation site; Article Viewing and Authoring Permissions
Learn more about this feature; Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.; Article Requests
Allow users to easily send requests for missing articles.; Notifications
Learn more about this feature Watch a video of this feature; Courses
Learn more about this feature Watch a video of this feature; Browser Extension
Learn more about this feature Watch a video of this feature
Publishing Options: Publish to the ScreenSteps Knowledge Base; Export as PDF Using Custom PDF Templates
Authoring Features: Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.; Include Desktop Authoring Tool
Available for Windows and Mac; Integrated Screen Capture
Included in the Desktop Authoring Tool

Learn more about this feature; Integrated Image Annotation
Learn more about this feature; Annotation Presets; Auto Number Steps; Foldable Sections; Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.; Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.

Watch a video of this feature; Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.

Watch a video of this feature; Revision Notes; Content Certification
Learn more about this feature Watch a video of this feature
Reports and Analytics: Usage Reports by Article; Usage Reports by User; Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication: Single Sign-on Integrations; Upload Users via CSV File; Assign User Groups; User Roles; Authoring Permissions; Search Contexts
Learn more about this feature; Advanced User Provisioning
API: JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS; Search API; Publishing API
Use the ScreenSteps API to update article contents
Customer Success: World Class Customer Support; Coaching

Available as add-on; Document Migration Services

Available as add-on; Security Review and MSA Support; Dedicated Customer Success Manager

Train

Knowledge Base Features: Searchable Knowledge Base
Learn more about this feature; Automatic Table of Contents Generation; Customizable Site Design; Customizable Domain Name
Use your company's domain name for your documentation site; Article Viewing and Authoring Permissions
Learn more about this feature; Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.; Article Requests
Allow users to easily send requests for missing articles.; Notifications
Learn more about this feature Watch a video of this feature; Courses
Learn more about this feature Watch a video of this feature; Browser Extension
Learn more about this feature Watch a video of this feature
Publishing Options: Publish to the ScreenSteps Knowledge Base; Export as PDF Using Custom PDF Templates
Authoring Features: Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.; Include Desktop Authoring Tool
Available for Windows and Mac; Integrated Screen Capture
Included in the Desktop Authoring Tool

Learn more about this feature; Integrated Image Annotation
Learn more about this feature; Annotation Presets; Auto Number Steps; Foldable Sections; Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.; Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.

Watch a video of this feature; Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.

Watch a video of this feature; Revision Notes; Content Certification
Learn more about this feature Watch a video of this feature
Reports and Analytics: Usage Reports by Article; Usage Reports by User; Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication: Single Sign-on Integrations; Upload Users via CSV File; Assign User Groups; User Roles; Authoring Permissions; Search Contexts
Learn more about this feature; Advanced User Provisioning
API: JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS; Search API; Publishing API
Use the ScreenSteps API to update article contents
Customer Success: World Class Customer Support; Coaching

Available as add-on; Document Migration Services

Available as add-on; Security Review and MSA Support; Dedicated Customer Success Manager

Enterprise

Knowledge Base Features: Searchable Knowledge Base
Learn more about this feature; Automatic Table of Contents Generation; Customizable Site Design; Customizable Domain Name
Use your company's domain name for your documentation site; Article Viewing and Authoring Permissions
Learn more about this feature; Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.; Article Requests
Allow users to easily send requests for missing articles.; Notifications
Learn more about this feature Watch a video of this feature; Courses
Learn more about this feature Watch a video of this feature; Browser Extension
Learn more about this feature Watch a video of this feature
Publishing Options: Publish to the ScreenSteps Knowledge Base; Export as PDF Using Custom PDF Templates
Authoring Features: Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.; Include Desktop Authoring Tool
Available for Windows and Mac; Integrated Screen Capture
Included in the Desktop Authoring Tool

Learn more about this feature; Integrated Image Annotation
Learn more about this feature; Annotation Presets; Auto Number Steps; Foldable Sections; Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.; Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.

Watch a video of this feature; Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.

Watch a video of this feature; Revision Notes; Content Certification
Learn more about this feature Watch a video of this feature
Reports and Analytics: Usage Reports by Article; Usage Reports by User; Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication: Single Sign-on Integrations; Upload Users via CSV File; Assign User Groups; User Roles; Authoring Permissions; Search Contexts
Learn more about this feature; Advanced User Provisioning
API: JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS; Search API; Publishing API
Use the ScreenSteps API to update article contents
Customer Success: World Class Customer Support; Coaching

Available as add-on; Document Migration Services

Available as add-on; Security Review and MSA Support; Dedicated Customer Success Manager

Compare Plans

Explore features

Available Add-ons

Additional Custom Domains

Need more custom domains for your knowledge base? No problem.

$75 / year

Additional Private Site

You can have as many privates sites as you would like at no additional charge.

Included

Additional Public Site

Public sites are sites that do not require users to log in before viewing content.

Starting at $85/ month

Additional Monthly Readers

Increase the amount of allotted monthly readers by increments of 500.

$200 / 500 readers / month

Video Block

Upload a video directly to a ScreenSteps article or course step.

Starting at $50 / month

Implementation Packages

Guide Implementation

$3,500

What's included:

Find & Follow Planning Workshop
12 Content Coaching Sessions
4 Train the Trainer Sessions
Training Program Development
Training Program Launch
Knowledge Base Development & Launch

Learn More

Train Implementation

$5,000

What's included:

Find & Follow Planning Workshop
12 Content Coaching Sessions
4 Train the Trainer Sessions
Training Program Development
Training Program Launch
Knowledge Base Development & Launch

Learn More

Accelerated Implementation

$10,000 - $20,000

What's included:

Find & Follow Planning Workshop
12 Content Coaching Services
4 Train the Trainer sessions
Training Program Development
Training Program Launch
Knowledge Base Development & Testing

Learn More

Individual Implementation Services

Find & Follow Planning Workshop

Run a Find & Follow Planning Workshop to create a game plan for your knowledge base resources.

$2,500

Training Session Facilitation

Let one of our team members help build and run a Find & Follow Training Program for your new-hires.

$1,200 / day

Video Training Course Production

Train more efficiently with a custom made video training course new-hires can access right in your knowledge base.

$1,600 / course

Trusted by knowledge champions worldwide

Don't just take our word for it. Rated 4.7 out of 5 stars from G2.com Crowd Reviews.

G2-Spring-23__UsersMostLikelyToRecommend_Small-Business_Nps

"This platform has been a real game-changer in transforming the way we create and transfer knowledge to support our employees with growing their expertise and know-how to create a remarkable member experience."

"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."

"For me, it has made a major difference to our day-to-day operations. … ScreenSteps has changed how quickly our technical agents can find targeted guides and resolve issues for our customers."

"We chose ScreenSteps because it includes knowledge articles, checklists, workflows, training courses, and a Chrome extension. We're constantly using ScreenSteps, and hardly a day goes by without us thinking of new information to add."

ScreenSteps Pricing FAQs

Here are a few common questions we get regarding our pricing. Have other questions, or ready to talk to a ScreenSteps expert? Let's talk.

Can you pay for ScreenSteps monthly?

What happens if I go over my usage limit?

Is there a free version of ScreenSteps?

Does ScreenSteps offer discounted plans for nonprofits?

What payment options are available?

Do you accept Purchase Orders?

Can I change my plan mid-subscription?

Is ScreenSteps a SOC 2 Service Organization?

What if I want to cancel my account?

What will happen to my content when my trial ends or if I cancel my account?

Do you offer a single user license?

Do you offer a desktop-only version of ScreenSteps?

Ready to take the first step towards better employee training and performance? Let's talk.

Schedule a live demo with the ScreenSteps team to learn how a knowledge base, and training and performance frameworks can improve your team's operations and training.

Get Started With a Live Demo