Knowledge Ops Solution for Credit Unions
Reduce questions, mistakes, and training time with a knowledge ops platform & performance support framework built for the modern credit union.
It's time to say goodbye to the days of binders, memorization, and tribal knowledge.
ScreenSteps is a knowledge ops solution that arms your credit union with the technology, frameworks, and habits needed to support member-facing employees. The results? Faster onboarding, fewer mistakes, and a better member experience.
Create a centralized knowledge hub with digital guides, job aids, and training resources.
.svg)
Onboard, train, and retain confident employees with a better way to work & train.
Put answers at employees’ fingertips with a knowledge ops platform that is easy to navigate and digital guides that are easy to follow.
The platform all the functionality of a knowledge base to help you create, organize, and share digital guides with your end-users. Plus, it simplifies employee training with custom courses and learning paths.
Review analytics to see who is using your platform, what employees are searching, and what they are accessing.
Policies and procedures are always changing. Technology and software are always updating. With a knowledge ops solution, your team is prepared to handle any operational change without skipping a beat.
Build a training curriculum that empowers employees and enables new hires to reach proficiency faster.
Hiring and retaining employees at a credit union can be challenging. What needs to change to encourage new hires to stay?
How do you provide a more consistent member experience at your credit union? Learn two key approaches for a more consistent experience.
In this 20-minute webinar, learn how to leverage micro-courses and digital guides to ensure a smoother technology rollout at your credit union.
.png)
