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Simplify complex procedures & transfer knowledge faster with a knowledge ops platform

Leverage tools to deliver knowledge to your employees’ fingertips in the moment they need it.

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Find answers faster with an internal Google for your team

A knowledge ops platform is software with knowledge transfer at the forefront. It is an all-in-one knowledge hub for all things employee training and performance support.

With a knowledge ops platform, you get all the features of a knowledge base as well as additional training tools, like foundational courses.

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How do you use a knowledge ops platform?

Your knowledge ops platform is optimally designed to handle all things knowledge. Below, are four different situations where knowledge operations come into play in your business. Each section explains what happens with knowledge in that situation and features a few tools to help you manage your knowledge.

Plan Knowledge


Plan Knowledge

Tools to create and track your knowledge roadmap.

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Create knowledge


Create Knowledge

Author 4x the amount of knowledge resources in a 1/4 the time.

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Deliver Knowledge


Deliver Knowledge

Find the resources you need in 5 seconds or less.

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Update knowledge


Update Knowledge

Quickly adapt to changes with rapid authoring & feedback.

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Knowledge Ops Planning

Plan your knowledge roadmap

Align your training and operations teams on what employees need to know and do. Then create a clear roadmap for what content you need, including digital guides and training resources.

Features include:

  • Knowledge Planner
Knowledge Ops Planning
Knowledge Ops Authoring

Create knowledge resources faster than ever

Get that knowledge out of your head! Quickly create digital guides and training resources that are easy to find, follow, and scan. 

Features include:

Knowledge Ops Authoring
Knowledge Ops Solution Search

Deliver knowledge when and where employees work

Empower employees with knowledge at their fingertips. Provide employees with continuous and self–paced learning opportunities.

Features include:

Knowledge Ops Solution Search
Knowledge Ops Solution Certifications

Update & optimize knowledge as needed

Create a culture where your employees can trust your digital guides and learn to rely on them. These tools enable you to keep your knowledge resources up to date and optimize the digital guides for easier use.

Features include:

Knowledge Ops Solution Certifications

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Boost your knowledge operations with the speed & flexibility of AI

Introducing Clarify, the ScreenSteps AI-powered knowledge ops assistant, designed to help your team create, use, update, and manage knowledge faster and more efficiently. Discover what Clarify can do for you.

Learn More About Clarify

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Integrate ScreenSteps With Your Other Applications

Connect your tools, connect your teams. ScreenSteps integrations make it easier for your employees to access the help guides they need.

  • Demo Videos

Jonathan DeVore, Director of Implementation

See the ScreenSteps Knowledge Ops Platform in action

Check out our library of pre-recorded demo videos to see every feature, function, and tool of the ScreenSteps knowledge ops platform in action.

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Jonathan DeVore, Director of Implementation

See the ScreenSteps Knowledge Ops Platform in action

Check out our library of pre-recorded demo videos to see every feature, function, and tool of the ScreenSteps knowledge ops platform in action.

Watch All Demo Vidoes icon-arrow-right-2

What customers are saying

“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

“ScreenSteps has been an invaluable tool for ViaCU, streamlining all our information into one easy-to-use database. Initially apprehensive about the transition, I found the entire process to be well-organized and straightforward from start to finish.”

Julia Monts
Vice President of Member Services, Via Credit Union

“Finding content in SharePoint was a huge challenge. So we switched to ScreenSteps. Now, it's easier to create knowledge articles and easier for employees to find those articles.”

Derek Cisler
Senior Training Manager, Cushman & Wakefield

"Without ScreenSteps, we would be totally lost. We absolutely rely on ScreenSteps, especially as we're moving to another contact center and ramping up new reps."

Fred Scott
Operations Supervisor, Baxter Healthcare

Pair your knowledge ops platform with a strategy that yields results

While our knowledge ops platform is good, you need more than technology if you want your knowledge operations to run smoothly. Check out these other resources to see how Find & Follow works hand-in-hand with your knowledge ops platform. 

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Invest in the tools that empower independent employees

When you give employees the right tools paired with complementary training, they can thrive in their roles.

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Call center woman happy at work

Invest in the tools that empower independent employees

When you give employees the right tools paired with complementary training, they can thrive in their roles.

Schedule a ScreenSteps Demo icon-arrow-right-2